Returns & Exchanges

At Seranova, we stand behind the quality of our micro-infusion systems and offer a 30-day satisfaction guarantee. If you are not completely satisfied with your results, you may return your unused items or eligible starter kits for a full refund.

1

Initiate Your Request

Contact our dedicated support team via email with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.

2

Prepare the Package

Securely pack the Seranova device and any unused infusion serums in their original packaging to ensure the items are protected during transit.

3

Ship the Item

Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location within 7 days of receiving your RMA.

4

Receive Your Refund

Once our quality control team inspects the returned items, your refund will be processed back to your original payment method within 5-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing